We sincerely appreciate your choice of our dog toothbrush. In order to ensure a smooth and pleasant shopping experience for you, we have established a comprehensive return policy, covering returns, exchanges, order cancellations, and more. Please carefully read the details before making a purchase and follow the instructions as needed. The purpose of this policy is to guarantee that we can provide you with timely, fair, and effective solutions should you have any concerns or needs regarding your purchase.
01. For Return
(1) Return Period
You can return the dog toothbrush within 7 business days after receiving it, and you are eligible for a full refund.
Please note: If your order amount includes shipping fees, the full refund will also include the shipping fees; if your order amount does not include shipping fees, the full refund amount will not include shipping fees.
(2) Return Requirements
(3) Return Application
If you need to apply for a return, please contact our customer service staff Stephanie Jimenez via email [email protected], and please provide your order number and return reasons.
(4) Return Process
Once you apply to return the dog toothbrush, we will process your return order within 1-2 business days.
When you determine that your dog toothbrush needs to be returned, please mail it to 12050 W 4th St N, Wichita, Kansas, 67235, Attn: Shalmorria Yates.
After you ship the dog toothbrush, please email your shipment tracking number, order number and courier company information to [email protected].
(5) Return Shipping Cost Bearer
If the dog toothbrush we send has obvious scratches, stains, damage, or is the wrong style, Dogcareboutique.com will pay for the return shipping.
However, if the consumer returns the product due to personal reasons, such as not liking the color, function, material, etc. of the dog toothbrush, the consumer will have to bear the return shipping costs.
(6) Refund Time
Once the returned dog toothbrush is successfully received by Dogcareboutique.com’s warehouse, we will initiate the refund process.
The full refund amount of your return (If your order total includes shipping fees, the refund will include the shipping charges as well). will be credited back to your personal payment account within 1-2 business days.
If you have not received your refund after 2 business days, please contact our customer service staff Stephanie Jimenez via email at [email protected]. We will reply within 24 hours and help you solve the problem. Thanks.
02. For Exchange
(1) Exchange Period
You can exchange the dog toothbrush within 7 business days after receiving it, and we will send one new same style dog toothbrush.
(2) Exchange Requirements
(3) Exchange Application
If you need to apply for an exchange, please contact our customer service staff Stephanie Jimenez via email [email protected], and please provide your order number and exchange reasons.
(4) Exchange Process
After requesting an exchange, please send the dog toothbrush to 12050 W 4th St N, Wichita, Kansas, 67235, with the consignee being Shalmorria Yates.
Once you have shipped your dog toothbrush, please email your original order number, new tracking number, and courier name to [email protected].
After the dog toothbrush that needs to be replaced successfully arrives at Dogcareboutique’s warehouse, we will send a brand new dog toothbrush to you within 2 business days. Shipping time of the new dog toothbrush is also 3-5 business days, so it will arrived at 7 business days. At the same time, we will send you the corresponding shipping tracking number via email for you to track your order.
(5) Exchange Shipping Cost Bearer
If the dog toothbrush we send is scratched, stained, unusable, or the wrong style, Dogcareboutique.com will cover the cost of exchange shipping.
If the consumer needs to replace the dog toothbrush due to personal preferences such as the material or color of the dog toothbrush, the consumer will be responsible for the exchange shipping costs.
03. Dog Electric Toothbrush Warranty Policy
(1) Warranty Period
Within 12 months from the date of receipt.
(2) Covered Product
Limited to dog electric toothbrush only.
(3) Free Warranty Coverage
This warranty policy covers issues caused by manufacturing defects and malfunctions under normal usage conditions. The warranty covers, but is not limited to, battery performance, motor operation, functional failures, etc. For dog electric toothbrushes covered by the free warranty, the customer is responsible for the shipping costs sending, and Dogcareboutique.com is responsible for the shipping costs sending back.
(4) Issues Not Covered by Free Warranty
Issues caused by incorrect use, abuse, accidents, natural disasters, or unauthorized repairs are not covered under the free warranty. If you still require service under these circumstances, you will be responsible for the shipping, repair, or replacement costs.
Surface scratches, wear and tear, or other appearance changes due to normal usage are not within the warranty coverage.
(5) Warranty Process
If you need warranty service, please contact our customer service staff, Stephanie Jimenez, via email at [email protected]. Provide your order number, a description of the issue, and photos if possible.
Our customer service staff, Shalmorria Yates, will guide you through initial troubleshooting. If the electric dog toothbrush you ordered within the warranty period, you can get free repair or replacement. If it exceeds the warranty period, you need to pay the repair fee and round-trip shipping.
If you agree to our warranty plan, please ship the dog electric toothbrush in need of service to the following address: 12050 W 4th St N, Wichita, Kansas, 67235, Attention: Shalmorria Yates.
This warranty policy applies only to issues arising from normal usage conditions. If you encounter any problems, please promptly contact our customer service staff, Stephanie Jimenez, via email at [email protected]. We strive to provide excellent service and solutions. Thank you.
04. FAQs
(1) Does Dogcareboutique.com charge a secondary listing fee?
Please rest assured, we do not charge a secondary listing fee.
(2) How to cancel my order?
You can cancel the order you ordered through the account orders details.
We recommend that you cancel within 30 minutes of placing your order. Because after 30 minutes, we will enter the packaging process, so you can no longer cancel your order, please understand it.
If your attempt to cancel the order fails within 30 minutes of placing it, please immediately contact our customer service staff, Stephanie Jimenez, via email at [email protected]. We will help you cancel your order within 24 hours. Thanks.
Once you cancel your order, the order amount you paid will be fully refunded to your personal account within 2 business days.
(3) If the dog toothbrush I received is not the one I ordered, can I request a return?
We apologize that we sending the incorrect dog toothbrush. You can apply for a return within 7 natural days after receiving it. We will refund the full order amount to you after receiving the returned dog toothbrush. The refund will be returned to your personal account within 1-2 business days. The return shipping fee will be covered by Dogcareboutique.com. Thank you.