Thank you for your interest and choice in our dog toothbrush and services. In order to ensure a smoother and transparent shopping experience, we have specifically formulated the following payment policy, designed to provide you with clear guidance on PayPal payments, making your payment process more straightforward and transparent.
01. Payment Methods
We accept payments through PayPal, providing a secure and widely used payment platform.
PayPal accepts major credit cards, including MasterCard, Discover Network, Visa and American Express.
02. Payment Security
We prioritize the security of your payment information. All transactions are encrypted for secure transmission.
03. Currency Information
All transactions are conducted in US dollars, and any currency conversion fees are the responsibility of the customer.
04. Payment Process
①
Add your favorite dog toothbrush to the shopping cart.
②
Click on the shopping cart icon to view the order information. Then, click the “Cart View” button.
③
Check the purchase information of the dog toothbrush you selected, including quantity, price, total, and shipping details. Once confirmed, click “Proceed To Checkout.
④
Enter your personal information, including name, company name (optional), shipping address (street, city, state, zip code), phone number, email, and any additional notes (optional).
⑤
Review the order information, including product names, quantities, shipping details, and the total price.
⑥
Click on the PayPal option. After reading and agreeing to the website’s terms and conditions, click the PayPal redirect link at the bottom. This will take you to the PayPal login page, where you can enter your information and complete the payment.
05. Payment Confirmation
Once your payment is successfully processed, you will receive a confirmation email with details of your transaction.
06. Common Payment Failures Questions & Solutions
(1) Incorrect Credit Card Information:
Solution: Double-check the entered credit card information, ensuring that the card number, expiration date, and security code are accurate.
(2) Insufficient Account Funds:
Solution: Ensure that the payment account has sufficient funds to cover the order, or check if the credit card limit is adequate.
(3) Network Issues:
Solution: Verify the stability of the internet connection. Consider switching to another network or trying again later.
(4) Payment Platform Malfunction:
Solution: If using a payment platform like PayPal, check if the platform is functioning correctly. Contact our customer service staff, Shalmorria Yates support of the payment platform for assistance.
(5) Restricted Payment Card:
Solution: Ensure that the payment card is not restricted. Contact the issuing bank or payment platform for specific reasons.
(6) Mismatched Information:
Solution: Ensure that the provided billing and payment information matches the details on the payment card.
(7) Payment Security Concerns:
Solution: Sometimes, banks or payment platforms may view certain transactions as risky. Contact them to confirm the transaction and lift any restrictions.
If payment failures persist, it is advisable to promptly contact your bank for support. They can provide more specific assistance and solutions.
We understand the importance of payment in enhancing your shopping experience. Therefore, our payment policy is designed to offer you secure and convenient payment options. For any questions or specific requirements related to payments, our customer service staff, Shalmorria Yates, is available to provide assistance and answers.
If you have any concerns or suggestions, please feel free to contact our customer service staff, Stephanie Jimenez, via email at [email protected] or call at +(1)(650) 305-1966. We aim to respond to your inquiries within 24 hours and address any concerns you may have. Thank you.