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FAQs

01. How long does it take for an electric toothbrush to fully charge? How long can it be used after a full charge?

Our dog’s electric toothbrush ususlly takes 2.5 hours to fully charge, and it can use about 60 natural days after a full charge.

Please note: Please stay away from infants, young children and the elderly when charging, and pay attention to safety when using electricity.

02. What types of dogs is our dog toothbrush suitable for?

Our dog toothbrush is suitable for small dogs, such as small corgis, small teddy bears, poodles, yorkshire terriers, french bulldogs, etc. Our dog toothbrush provides effective cleaning while considering the comfort and safety of your furry friend.

03. What to consider when using a dog electric toothbrush?

Gradual Introduction: When using the electric toothbrush for the first time, gradually introduce your dog to the vibrations and sounds. Gentle beginnings help them gradually accept the use of the electric toothbrush.

Choose Appropriate Toothpaste: Use toothpaste specifically designed for dogs; avoid using human toothpaste as dogs cannot rinse, and human toothpaste may be harmful to them.

Gentle Movements: Maintain gentle movements when the brush contacts the teeth and gums. Avoid applying excessive pressure to prevent discomfort.

Regular Head Replacement: Periodically replace the brush head of the electric toothbrush, typically every 3-4 months, to ensure cleaning effectiveness and hygiene.

Pause as Needed: During the brushing process, give your dog occasional breaks to rest.

Monitor Gum Condition: While using the electric toothbrush, regularly check your dog’s gum condition. Consult a veterinarian promptly if any abnormalities are noticed.

Regular Charging: If needed, regularly charge the electric toothbrush typically every 1 month to ensure it always has sufficient power.

04. What to consider when using a manual dog toothbrush?

Choose the Right Brush: Select a brush that fits the size of your dog’s mouth and ensure the bristles are soft.

Use Dog-Specific Toothpaste: Use toothpaste specifically designed for dogs, avoiding human toothpaste as its ingredients may be harmful to dogs.

Gentle Brushing Motion: Maintain a gentle brushing motion, especially when in contact with the gums. Avoid applying too much pressure to prevent gum irritation.

Gradual Adaptation: If your dog is not accustomed to brushing, gradually introduce them to it. Start by allowing the dog to sniff the toothbrush and gradually progress to gentle brushing.

Pay Attention to the Back Teeth: Pay special attention to brushing the back teeth, as this is where plaque and tartar often accumulate.

Establish a Routine: Establish a regular brushing routine, ideally daily, to maintain oral hygiene.

Monitor for Dental Issues: While brushing, be vigilant for any dental issues such as cavities or gum inflammation. If issues arise, consult with a veterinarian promptly.

Regular Toothbrush Replacement: Regularly replace the toothbrush, typically every 3-4 months, to maintain the effectiveness of the bristles.

Patience and Patience: Brushing may take time, so be patient and gentle. Avoid forcing the dog to prevent negative experiences.

05. How to cancel my order?

You can cancel the order you ordered through the account orders details.

We recommend that you cancel within 30 minutes of placing your order. Because after 30 minutes, we will enter the packaging process, so you can no longer cancel your order, please understand it.

If your attempt to cancel the order fails within 30 minutes of placing it, please immediately contact our customer service staff, Stephanie Jimenez, via email at [email protected]. We will help you cancel your order within 24 hours. Thanks.

Once you cancel your order, the order amount you paid will be fully refunded to your personal account within 2 business days.

Keep In Touch

+(1)(650) 305-1966

12050 W 4th St N, Wichita, Kansas, 67235

[email protected]

Customer complaint email: [email protected]

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